Upon delivery if you discover that your vehicle has been damaged in transit, the first step is to point it out to the driver and note it on the inspection report (Bill-of-Lading). Take pictures of the damage and notify us (the broker) as soon as possible. We will compare the driver's [...]
Provide us with a working phone number and an email so that you can be easily reached throughout the shipping process, we recommend an alternate contact info such as your work number or an authorized representative, especially when relocating. We need a Year/Make/Model as well VIN# for every vehicle we ship and [...]
No, every insurance policy has limitation on what they will and won't cover. Because we work with so many different trucking companies the quality of those policies can vary accordingly. Most common exclusions are rock chips, road hazards, glass damage and weather related damages. Shipping your vehicle enclosed, while more expensive does [...]
Yes, we can ship cars that are not operational depending on the condition that the vehicle is in. Most cars must be able to at least roll for us to get them onto the car hauler. Learn more about shipping non-running vehicles here.
Our policy is for drivers to not handle payments, whether it be cash, checks or credit cards. We charge the entire shipping amount to your credit card upon the confirmation that the vehicle has been picked up and is en route. If transporting multiple vehicles, shipping through a corporate relocation account [...]
We do not require a deposit when placing an order to ship a car. We do however ask to validate your credit card upon order placement, confirming a valid number and expiration date. This practice is different from placing a hold on your credit card, we do not make a charge [...]
Car haulers are used to transport vehicles. There are many different types of transport trucks depending on distance travelled and number of vehicles being shipped. There are open and enclosed car haulers, enclosed transport generally offers better protection for the vehicles but comes at a higher price and transit time. Learn [...]
Depending on the distance, time of year, origin and destination it may take over 10 days to deliver certain cars. Regional and shorter trips can sometimes be done as fast as the next day. Many factors determine transit time, read more to get a better assessment. We strive to be meet [...]