Upon delivery if you discover that your vehicle has been damaged in transit, the first step is to point it out to the driver and note it on the inspection report (Bill-of-Lading). Take pictures of the damage and notify us (the broker) as soon as possible. We will compare the driver’s inspection report on pickup with the one on delivery and process the claim if valid. Depending on the severity and expense of the damage we will take appropriate means to settle the claim quickly. For larger claims we will initiate a claim with the carrier’s insurance company and an adjuster may be assigned to assess the damage. In some scenarios it may be necessary to get several estimates from appropriate repair facilities to substantiate the claim.

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