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  2. Knowledge Base
  3. Personal Vehicles
  4. Shipping Cancellation Policy

Shipping Cancellation Policy

We believe in giving customers the most flexibility when shipping their cars.  That means customers will not be charged a cancellation fee if their plans change, and they decide to go with other options or reschedule for a later date. However, if a driver has already been scheduled to pick up a vehicle we require that the customers notify us of changes 24-hours prior to their scheduled pickup date to avoid a dry-run fee of $100.

If a vehicle has already been picked up and the customer chooses to have their vehicle returned a cancellation fee will be charged depending on distance traveled by the driver and necessary arrangements or expenses.

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