We believe in giving customers the most flexibility when shipping their cars. That means customers will not be charged a cancellation fee if their plans change, and they decide to go with other options or reschedule for a later date. However, if a driver has already been scheduled to pick up a vehicle we require that the customers notify us of changes 24-hours prior to their scheduled pickup date to avoid a dry-run fee of $100.
If a vehicle has already been picked up and the customer chooses to have their vehicle returned a cancellation fee will be charged depending on distance traveled by the driver and necessary arrangements or expenses.
