Call Center Customer Service Representative

Job Category: Operations
Job Type: Full Time
Job Location: Sacramento CA

Job Description

*Please note- this is not a remote position*

Do you want to work for a company that will reward you for your hard work? RCG Logistics is the fastest growing company in Sacramento (Inc Magazine) and we are looking for self-driven employees who enjoy working hard and looking to start an exciting new career. In the past 22 months we have gone from 12 employees to about 90 and our business has tripled in the past few months. We have promoted 5 of our associates into leadership positions over the past 5 months!

Come experience a fun, positive work environment! If you like coffee and donuts, this is your place! We recognize our staff and reward them for their hard work.

WHAT DO WE DO?

RCG Auto Logistics works with relocation companies, auctions, captive finance companies and dealers to deliver reliable vehicle shipping options with an emphasis on faster lead times, safe and insured car shipping. We ship inoperable and oversized equipment as well as truck loads or individual units. We are a dependable partner to help deal with all challenges of a modern supply chain. As a non-asset based carrier, we leverage our highly trained employees to take advantage of latest technology in freight management to deliver excellent results. With a highly qualified network of 6,000+ carriers we have the market reach and economy of scale not available to smaller logistics providers. We service a broad range of customers in industries such as: new & used car dealers, auctions, auto remarketers, financial institutions and forwarders.

This is our entry level position meant as an introductory/training position, working directly with another more seasoned dispatcher to learn our preferred methods of operation. Anyone in this position will be immediately promoted to the next level when they prove they have the skills necessary to manage their own territory. On average, individuals are promoted out of the entry level position within 3 months. With that promotion comes a pay raise as well as access to a monthly bonus plan that averages to about $600.

WHAT ARE WE LOOKING FOR?

-Solid typing speed- 40+ WPM

-Customer Service Skills

-Ability to communicate clearly and effectively over the phone

-Comfortable communicating with new people on a daily basis

-Inbound/Outbound calls

-Ability to answer inbound calls in a timely manner, and redirect them if necessary

-Ability to make outbound calls to get updates

-Data Entry

Job Type: Full-time

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